Today, in the era of digital, chatbots have become the in-thing for bettering customer interactions and participation on all platforms. So, whether you are a small business owner looking to streamline bookings, or a blogger looking to automate content distribution, perhaps you are a tech enthusiast who is eager to look into the more advanced AI capabilities, the right chatbot platform is there for you.

Today, in this article, we will look at some of the chatbot platforms around and take a peek into each of their features, strengths, and the range of integrations that support them.

Selecting Your Chatbot Platform

For Blog Owners:

Some chatbot builders, like Chatfuel and ManyChat, give interactive content and quizzes for their readers. They all have very easy interfaces with the help of which the user can build up their chatbots even if they don’t have any knowledge related to coding.

These platforms would include sites like Chatfuel, where, for example, a company is able to share its latest posts, and in the same breath, engage with its users through interactive content that it may curate. They would be able to increase your readers’ engagement and time spent on your website drastically. More on Chatfuel here.

For Non-Tech Savvy Small Business Owners:

Wix ADI brings and takes bookings and orders online. Imagine a neighborhood bakery: With Wix ADI, taking orders for custom cakes goes from potentially chaotic and unorganized to an absolute piece of cake.

ManyChat even goes as far as enabling the scheduling of appointments straight through the most popular apps, such as Facebook Messenger. Never let a client slip away with ManyChat. Some more features of ManyChat can be known here.

For Tech-Savvy Users:

Power up with advanced AI and machine learning tools from Microsoft Bot Framework and Dialogflow. From creating a tool to diagnose the IT services to making a multilingual customer support bot—everything is here.

Leaders in such markets come with strong platforms that enable integration with the most innovative conversational AI of today, using natural language understanding to give a real, conversational experience. Learn more about Dialogflow’s advanced AI here.

For Open-Ended Responses and Knowledge Bases:

Both Rasa and IBM Watson Assistant excel in handling sophisticated dialogues and integrating large knowledge bases. They can build custom educational content and give initial legal advice about the formation of chatbot responses with natural language processing.

Chatbot Integration Capabilities

This easily extends the value addition capability to integrate across several platforms offered by a chatbot. ManyChat does great at that by offering integrations not only with websites but also SMS and Facebook Messenger, among others, so that businesses could reach their customers in their most active place.

Voiceflow, in turn, has products that let you build voice chatbots—the company’s voice assistant, like Amazon Alexa and Google Assistant, to make digital engagement next to unstoppable.

Enhancing Chatbots with APIs

API integration leaves huge ways for chatbot development, be it in the form of handling payments through Stripe or PayPal, managing bookings through Calendly or Google Calendar, creating logins for subscribers, or something else.

For example, using the OpenWeather API, with a chatbot similar to the one below, either the current or the type of event appropriate for the prevailing weather conditions can be presented.

Similarly, a chatbot integrated through the APIs of Salesforce or HubSpot may change the game in how you relate to customers by making personalized recommendations and updates communicated through conversational interfaces.

From our experience with testing different platforms, Voiceflow is by far the leading platform when it comes to API integration due to its ease of use and functionality accessible, even while using the free plan!

Advanced Applications and Additional Needs

You can even embed e-commerce platforms like Shopify or WooCommerce so that the user gets the complete shopping experience right from the chat interface, including browsing of products made available till the point of making purchases.

Through this, you may further utilize services such as Twilio to send SMS alerts on restocks or promotions so that there is enhanced customer engagement.

In contrast, healthcare providers can use such secure platforms as Rasa in order to assure the protection of both privacy and security under sensitive conversations.

Conclusion

With technology central in business and even content creation, chatbots have revolutionized the mode through which a business or content developer is in touch with an audience, making everything personalized and serving to automate repetitive tasks.

The right chatbot platform helps support your digital strategy by providing customers instant support and engaging them with great meaning. From making it easy for small business owners to take orders and bookings to empowering bloggers in distributing their content automatically, there’s nothing chatbots can’t handle.

Integration with systems through APIs brings out even more potential for chatbots to execute functions across the whole range, from processing payments to scheduling appointments and even getting the latest weather updates. More so, with increased technology, the prospects of chatbots go as high as customer experience and business process efficiency.

EmergeCoreAI

However, this is where EmergeCoreAI comes in: to dispel any guesswork you might have in both artificial intelligence and automation, and assist you in finding the best solution for your business or content strategy.

Are you looking to develop a really elegant chatbot on your e-commerce platform and stuff your ultimate tool for customer service with advanced AI functionality? Or are you simply going to automate interactions on your blog? We have you covered. Explore with us, make the first step to change your digital strategy, and expose the opportunities.

Business owners who are interested in availing themselves of the chatbots can also email us for further customization. Together, let’s unlock the full potential of your digital presence with cutting-edge AI solutions.